Common Problem

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Yes. However, you can only withdraw the remaining funds outside the position deposit requirements. In addition, we must pay attention to transaction risks: If some funds are withdrawn, the funds available for deposits as open deposits will be further reduced.

No. The name of the transfer fund must be the same as the transaction account name.

No. Third party withdrawal is not allowed

You need to follow our approved dealer’s deposit/withdrawal requirements and complete the relevant deposit instruction. In general, the processing time for the escrow instruction is approximately 1-2 business days.

A market order is an order to buy or sell at a market price. If you want to buy a currency pair at the current market price, you only need to click the buy/sell action button and the trading order will be executed immediately.

There is no limit on the number of guests withdrawing and there is no limit on the number of withdrawals. Upon receipt of the order, we will arrange a transfer within one working day and arrive within two to seven business days.

Yes. Based on your request, we will help you with the general issues, or ask our authorized dealer’s technical support department to solve the problem of setting up the system directly with you.

A limit order or stop loss order is a buy or sell order that can pre-set a specific price to buy or sell. The pre-set price must maintain a certain distance from the market price. According to the requirements of the circulation of different products, the requirements for the price distance are also not the same.

RxDongFang and MT5 mobile devices support Apple and Android operating systems.

You can partially close your position. When your current position and open position are greater than or equal to the minimum trading lot requirement of the selected financial product, you can partially close the position in this case.

You can’t trade again when the market closes. You can only trade (open, close, execute and modify orders) when you open the market.

As long as you have enough margin to maintain your open position. * This does not apply to Islamic accounts. If you have an Islamic account then please read the Islamic Account section of our Terms and Conditions page. Please refer to our website for further information on the Trading Conditions & Fees page. Trading profits are only accounted for if the opening and closing orders have been opened and closed for more than 2 minutes. Transactions equal to or less than 2 minutes are considered profiteering and non-calculated profits, in case of loss, the Customer bears themselves

After you submit a withdrawal request, it takes 1-3 business days to process your application and 2-6 working days will be paid. Please note that Saturdays and weekends are not legal working days.

The withdrawal process is very simple. You need to open the official website of, log in to your personal account, click on the deposit, and submit a withdrawal application online. And contact your account manager to help complete and track the withdrawal process. Please note: In order to guarantee your success, your account needs to be certified.

The demo account and real account are actually the same trading experience you enjoy. Simulating users can also experience the real quoted trading market. Just in the demo account, the margin you use is virtual. In real accounts, you need to fund the account before starting the transaction.

The spread is the difference between the bid price and the offer price for a particular trading product, and also the transaction cost to be paid for each transaction.

The main necessary procedure in Forex today is verification. Verification is the submission of a package of documents identifying a trader. The procedure is good for both traders and brokers. Nobody is surprised by an ID document request, for example, when buying a plane ticket.Actually, traders benefit from verification too. It is impossible to withdraw money from an account to third-party wallets if the account owner has passed verification. The support team will notice that a client’s verified name has been changed. A verified phone number cannot be changed as withdrawal confirmation codes are sent to the client on a verified phone number.Summing up:* Give your real personal information when you register with a broker;* Verify your name, address, and telephone number;* Don’t store the copies of your documents in your email account; delete sent letters.

Email is one of a trader’s tools, so it also needs protection due to the reasons mentioned above.The email account is usually hacked in order to sell it next to spammers. Moreover, the hack can cause further hacks of various accounts associated with your email address.First of all, to secure your email account, you need to use your imagination and make up a complex password. Best of all, if it is a phrase with a random set of words, symbols like # / @, and so on. Periodic change of passwords will be good hack prevention.It is important to remember the complex password by yourself. Especially for the forgetful, there are special programs to manage your passwords. To protect yourself against accidents, you’d better not keep in your email box the letters with passwords for the trading accounts and client’s profile. Once you received the password, save it in the password manager and delete the letter.

To secure your money, follow these simple rules:* Don’t be afraid of verification;* Don’t enter passwords for your accounts on a borrowed computer;use a complex password;* Don’t store your identification or personal data in email;* Do not leave your terminal unattended;* Change your passwords from time to time;* Install reliable anti-virus software on your computer;* Use password managersForex trading is a rather nervous job, and reliable protection reduces the stress. So, it is better to spare no time and money on security that will definitely pay off.

Main safety rules when working on Forex broker’s client space* Always fill in your actual personal details and have your personal profile verified. Verifying your phone number and email is a must. * Create a strong password and keep it in special encryption software.* Install an antivirus program onto your computer and telephone. * Always check the domain name when logging into your personal client space.* Use Two Factor Authentication if you can.* Have withdrawal confirmation codes sent to your phone number. * Never share your passwords for the client profile or trading account on social networks and messengers. The official support team will never request your passwords.* Remember that the company phones clients only if they have requested a phone call. * Check who you are talking to. Official support teams may contact you only through official communication channels, such as your phone number, email, or a broker’s LiveChat. * The client support never contacts clients first on social networks and messengers. Scammers can use scam pages on social networks. Be cautious! * Remember that you can withdraw and deposit money only via your personal profile with a broker. An official support team will never request your full payment details, including CVC codes. * A broker’s support team never asks clients to install any remote access software, such as TeamViewer or Microsoft Remote Desktop.All Forex safety rules are identical to those that you observe when working with your online banking service. Keep yourself safe!